Shipping And Returns

Shipping

Processing Time
Orders are processed the same business day after payment confirmation.

Delivery Time
Estimated delivery: MAX 3-4 business days after dispatch.
Delivery times may vary due to customs processing, carrier delays, or peak periods.

Shipping Coverage
We ship to most EU countries. If your country is unavailable at checkout, contact support.

Tracking
You’ll receive a tracking number by email once your order ships.

Customs & Duties
Customs fees or import taxes (if applicable) are the responsibility of the customer.

Returns

Return Window
You may request a return within 14 days of receiving your order.

Eligibility

  • Items must be unused and in original packaging

  • Proof of purchase required

  • Opened or used consumables are not eligible unless defective

How to Start a Return
Contact our support team with your order number. Return instructions will be provided.

Return Shipping
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refunds
Once received and inspected, refunds are processed to the original payment method within 5–10 business days.

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery

  • Include photos of the item and packaging
    We’ll resolve it promptly.